01Information we may collect
- Contact information you provide, such as your name and email address.
- Order, plan, device and support information needed to deliver or troubleshoot the service.
- Payment confirmation and transaction references supplied by a payment provider; full card details should be handled by the payment provider rather than this site.
- Technical information such as IP address, browser, device type, connection logs and security events.
- Messages and files you choose to send when requesting support.
02How we use information
- To process requests, deliver access and provide setup support.
- To authenticate access, protect accounts, prevent fraud and investigate abuse.
- To communicate service, payment and policy information.
- To maintain, troubleshoot and improve the website and service.
- To comply with legal obligations and establish or defend legal claims.
03Lawful bases
Depending on the activity, we process information because it is necessary to perform a contract, comply with a legal obligation, pursue legitimate interests such as service security and improvement, or because you have given consent. Where processing relies on consent, you may withdraw it at any time.
04Cookies and analytics
The website or its hosting providers may use essential cookies and similar technologies for security and site operation. Any non-essential analytics or marketing technology should be used only with the consent required by applicable law. Browser settings can restrict cookies, although some functions may then be unavailable.
05Sharing and processors
Information may be shared with service providers that support hosting, security, communications, payment processing and customer support, but only to the extent needed for those services. We may also disclose information where required by law or reasonably necessary to protect users, the service or legal rights. We do not sell personal information.
06International transfers
Some providers may process information outside the United Kingdom. Where required, appropriate safeguards should be used, such as an adequacy decision or approved contractual protections.
07Retention
We keep personal information only for as long as reasonably needed for the purposes described above, including service delivery, support, security, accounting, dispute handling and legal compliance. Information is then deleted or anonymised where appropriate.
08Your rights
- Ask for access to personal information held about you.
- Request correction of inaccurate or incomplete information.
- Request deletion or restriction where the law allows.
- Object to certain processing and withdraw consent.
- Request portability of eligible information.
- Complain to the UK Information Commissioner’s Office if you believe your rights have been infringed.
09Security
Reasonable organisational and technical safeguards should be used to protect information. No internet transmission or storage system is completely secure, so keep your email account and service credentials private and report suspected compromise promptly.
10Children and third-party links
The service is not intended for anyone under 18. We do not knowingly seek personal information from children. Links to third-party players, stores or websites are governed by those parties’ own privacy notices.
11Contact and changes
For privacy questions or rights requests, use the support channel supplied with your trial, order or setup details. We may update this notice and will show the latest revision date at the top of this page.