Fire TV
Fire TV Stick and Fire TV Cube
Setup made simple
Choose your device. We’ll guide the rest.
Select the screen or streaming device you want to use. Each guide will take you through the setup in clear, manageable steps.
Device guides
What are you watching on?
Choose the closest match. The exact menu names may vary slightly by model and software version.
Android TV & box
Android TV, Google TV and compatible boxes
Smart TV
Compatible Samsung, LG and other smart TVs
Apple devices
iPhone, iPad, Apple TV and Mac
Android mobile
Android phones and tablets
Windows & Mac
Desktop and laptop computers
Roku
Roku TV and compatible Roku players
Formuler & Dreamlink
Dedicated Formuler and Dreamlink boxes
BuzzTV
Compatible BuzzTV streaming boxes
MAG box
Compatible MAG set-top boxes
Before you try again
Quick checks that solve common setup issues.
Work through these in order. In many cases, one small check is enough to get the player responding normally.
Check the connection first
Run a quick speed test and, where possible, connect the device by Ethernet or move it closer to the router.
Re-enter your details carefully
Usernames, passwords and server addresses must match exactly. Watch for capital letters and accidental spaces.
Keep the player up to date
Install the latest available version of your IPTV player and check that the device software is current too.
Give everything a fresh start
Close the player, restart your viewing device and reboot the router before trying playback again.
Clear the app cache
If menus are slow or content will not load, clear the player’s cache, reopen it and test once more.
Compare your network setup
If you already use a VPN, briefly test another permitted server or switch it off to see whether the connection changes.
Not sure which device to choose?
Check the model name in your device settings, or ask us to help you identify it.